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Why a mature approach to customer engagement makes companies more competitive

Thursday 26 November 2015

Companies with a mature approach to customer engagement outdistance their competitors. Organisations which have a more intimate knowledge of their customers are able to quickly identify new business opportunities and improve the probability of winning. They build confidence in their ability to provide customers with exactly what they need and generate customer loyalty and improve retention.

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6 ways to increase the loyalty of your customers

Tuesday 10 November 2015

It is often said The Customer is King. Undoubtedly, this is more true now than ever before.

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