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Voice of the Customer Best Practice

Thursday 12 July 2018

Bsquared specialises in helping B2B improve customer engagement and customer retention through the best use of Voice of the Customer. Here we share our views on VoC best practice

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Voice of the Customer - key factors to ensure success

Friday 06 July 2018

Listening to your customers and using the feedback generated is essential to business success, so how do you make sure the your Voice of the Customer (VoC) activities will make a difference?

We looked at a recent report on the effectiveness of the Voice of the Customer by Read More